Refund policy

Once your order is placed, you have until it is processed to cancel it. We invite you to contact our distributor at commandes@novyco.com, including your order number, to inform them of the cancellation. You will not be charged until your order has been processed.

Once delivered, the only returns we accept are for order errors from our distribution center or manufacturing defects. In this case, please write to us at commandes@novyco.com, and we will be happy to rectify our mistake or exchange your defective product for another one.